At Borek Foods, we take great care to ensure that our products are packed, handled, and delivered in proper condition. Since our products are food items, most products are non-returnable and non-exchangeable for food safety and hygiene reasons.

1. Non-Returnable Products

Due to the nature of our food products, we do not accept returns or exchanges for products that have been correctly delivered and received in good condition.

Returns are not accepted for reasons including:

• Change of mind

• Incorrect product selection by the customer

• Customer no longer requiring the product

• Improper storage or handling after delivery

• Products that have been opened, used, or consumed

• Any other reason unrelated to product damage, spoilage, defect, or incorrect delivery

2. Damaged or Spoiled Products

If you receive a product that is damaged, spoiled, defective, contaminated, or otherwise unfit for consumption, please contact us within 5 days of delivery.

To help us investigate and resolve the issue, customers may be required to provide:

• Order or invoice details

• Photographs or videos showing the product and its condition

• Photographs of the packaging and shipping label

• A description of the issue

Claims submitted after 5 days from the date of delivery may not be eligible for a return, replacement, or refund.

3. Incorrect or Missing Products

If you receive an incorrect product or an item is missing from your order, please contact us within 5 days of delivery with your order details and supporting photographs, where applicable.

After verification, we may provide an appropriate resolution, which may include a replacement or refund.

4. Refunds

If a refund is approved following verification of a valid claim, the refund will be processed using the applicable payment method or through another mutually agreed method.

The time required for the refund to appear in your account may depend on your bank, payment provider, or financial institution.

5. Product Storage and Handling

Customers are responsible for following the storage and handling instructions provided with the product after delivery.

Borek Foods will not be responsible for spoilage or damage resulting from improper storage, handling, transportation after delivery, or failure to follow the recommended storage instructions.

6. Return Eligibility

Because our products are food items, returns are generally not accepted.

A return, replacement, or refund may only be considered for products that are:

• Damaged upon delivery

• Spoiled or unfit for consumption upon delivery

• Defective

• Incorrectly delivered

• Missing from the order

Any such issue must be reported within 5 days of delivery and is subject to verification by Borek Foods.

7. How to Report an Issue

If you receive a damaged, spoiled, defective, or incorrect product, please contact us within 5 days of delivery.

Please include your order number, contact details, photographs/videos of the product and packaging, and a description of the issue.

Email: borekfoods@gmail.com
Phone: 7902299981

Our customer support team will review the claim and provide the appropriate resolution.

8. Final Decision

All claims are subject to verification by Borek Foods. We reserve the right to request additional information or evidence before approving a replacement or refund.

Because our products are food items, no returns will be accepted after delivery except where specifically approved by Borek Foods due to damage, spoilage, defect, or incorrect delivery. All eligible claims must be reported within 5 days of delivery.

Contact Us

For questions regarding returns, refunds, or product issues, please contact Borek Foods through the contact details provided on our website.